Refund and Returns Policy

Overview

Once a product is received all purchases are final. Any exchange of item following the receipt of goods is the responsibility of the purchaser. The Club recommends joining its secondhand uniform Facebook exchange page.

In certain circumstances the Club will accept return of unused items in their original packaging. Change of mind is not a reason for a return.

To complete your return, we require a receipt or proof of purchase. Please email your invoice, along with a reason for your requested return/refund to the Club Treasurer (treasurer@unihockeyclub.com.au) and the Uniform Coordinator (uniforms@unihockeyclub.com.au).

Please do not send your purchase back to the manufacturer.

Refunds

If you are approved, then your refund will be processed. This will either be refunded as a credit on your account for future subs invoices or a refund to a nominated bank account.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

If you’ve done all of this and you still have not received your refund yet, please contact us at treasurer@unihockeyclub.com.au.

Sale items

Only regular priced items may be refunded. Clearance or Sale items cannot be refunded.

Need help?

For uniform related concerns please email our uniform coordinator (uniforms@unihockeyclub.com.au) and for financial issues please contact our treasurer (treasurer@unihockeyclub.com.au).

Please note that we will try and respond as soon as possible but these positions are filled by volunteers and are not paid for the work they do for the Club.