How we charge
Event registration and club shops use transaction charges. Membership administration has an annual organisation subscription. If you need us to take on specific setup or administration work, we agree that work and its cost separately.
| Service | Charging basis | Setup to discuss |
|---|---|---|
| Event registration | Transaction charges on paid orders. | Your entry options, questions, payment arrangements and organiser reports. Any managed event setup is scoped separately. |
| Membership administration | An annual organisation subscription, quoted for your club. Registration transaction charges are separate. | Your records, membership categories and renewal process. Import or training work is scoped where needed. |
| Club shops | Transaction charges on paid orders. | Your products, options and order window. Product loading and launch assistance can be quoted separately. |
Registration and shop transaction charges
For Australian-dollar orders, the standard transaction and payment-processing charge is:
- Australian credit cards: A$0.50 per order plus 2.85% of the order value.
- Non-Australian credit cards: A$0.50 per order plus 4.60% of the order value.
The fixed charge applies per order. These are EML’s combined transaction and payment-processing charges.
A$100 order example
| Card | Calculation | Transaction charge |
|---|---|---|
| Australian | A$0.50 + A$2.85 | A$3.35 |
| Non-Australian | A$0.50 + A$4.60 | A$5.10 |
This example covers the transaction charge. Any membership subscription or separately agreed assisted work is additional. For an organisation outside Australia or charges in another currency, discuss your requirements with us.
Choose the setup help your club needs
A transaction-only option is available for suitable event registration and club-shop setups, without a regular platform subscription. We’ll confirm the setup included and the tasks your club will handle.
If you’d like us to do more of the preparation, we can quote for defined work. That might be configuring an event, preparing a membership import, training administrators or loading a shop’s product range.
We agree the work and charge before starting it. Your quote will identify any one-off assistance and any annual service separately from transaction charges.
Getting ready to open
- Tell us what you’re planning. Share your club’s activity, important dates and approximate entry, member or order numbers. Tell us what you use now and what needs to change.
- Agree the fit, responsibilities and costs. We’ll work through the required features and reports, then confirm the setup work and applicable charges.
- Prepare and check the details. Your club supplies the agreed information. We work through the setup and check the relevant entry, renewal or ordering workflow before it opens.
- Prepare your administrators. Confirm who manages changes, answers participant questions and handles the next steps after entries or orders arrive.
Timing depends on the work involved and when your club can supply and approve the details. Tell us your planned opening date when you enquire.
Questions before you choose
Does the membership subscription include registration payments?
The annual subscription covers your club’s agreed membership administration service. Payments collected through registration have their own transaction charges. We’ll explain both when discussing your renewal.
Who supplies and delivers shop products?
Your club and supplier arrange the products and fulfilment. We provide the agreed online shop service. Before launch, we confirm who supplies product details and who handles delivery and order questions.
How are club proceeds and refunds handled?
We’ll confirm the transfer arrangements for club proceeds and how fees are accounted for. We’ll also agree who handles refund requests and explain any applicable charges before your activity opens.
What should we send with an enquiry?
Start with your club name, the service you’re interested in and what you’re planning. Include your event, renewal or shop-opening date if you have one. We can ask for detailed records or product files after the first discussion.
Talk through your club’s setup
Tell us about your next event, membership renewal or merchandise order window. We’ll help you work out the appropriate service, the preparation needed and the costs to allow for.